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Payroll Software Support Specialist

2 months ago

Farnborough, Hampshire, United Kingdom THE CHARALLE GROUP Full time

Payroll Software Support Specialist

The Charalle Group is seeking a dedicated Payroll Software Support Specialist to join our growing team. In this role, you will be the primary point of contact for clients using our cutting-edge payroll software solutions.

Your Responsibilities:
  • Provide exceptional customer service by resolving client inquiries and technical issues related to our payroll systems (CurrentGen and NextGen) via email and phone.
  • Collaborate with internal teams, including operations, sales, and technology, to ensure seamless client payroll management.
  • Utilize a CRM system to meticulously document all client interactions and support requests.
  • Contribute to product improvement by identifying bugs, suggesting enhancements, and participating in user acceptance testing for new software releases.
  • Stay abreast of industry trends, HR legislation, and technological advancements within the payroll sector.
Ideal Candidate Profile:

We are looking for a highly motivated individual with:

  • Proven experience working with applications, preferably in the HR/Payroll domain.
  • Familiarity with SaaS products and their functionalities.
  • Strong analytical skills and a creative approach to problem-solving.
  • Excellent communication and interpersonal skills, both written and verbal.
  • A commitment to providing exceptional customer service and exceeding client expectations.