Payroll Software Support Specialist

2 weeks ago

Farnborough, Hampshire, United Kingdom THE CHARALLE GROUP Full time
Job Title: Payroll Software Support Advisor

THE CHARALLE GROUP is seeking a skilled Payroll Software Support Advisor to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our clients, ensuring their payroll systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide first-line support to clients via email and telephone, resolving issues and answering queries in a timely and professional manner.
  • Work closely with internal stakeholders to manage client payroll, ensuring timely and accurate processing.
  • Collaborate with technical support to investigate and resolve complex issues.
  • Conduct user acceptance testing for new releases and provide feedback to improve the product.
  • Participate in feature design meetings to contribute to the development of new features and enhancements.
Requirements:
  • Previous experience working with applications, preferably in the HR/Payroll sector.
  • Proven track record of working with SaaS products.
  • Strong analytical and problem-solving skills, with an innovative approach to resolving complex issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

THE CHARALLE GROUP offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced Payroll Software Support Advisor, we encourage you to apply for this exciting opportunity.

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