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Payroll Software Support Specialist

2 months ago

Farnborough, Hampshire, United Kingdom THE CHARALLE GROUP Full time

Job Summary:

The Charalle Group is seeking a skilled Payroll Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their payroll systems are managed efficiently and effectively.

Key Responsibilities:

  • Provide first-line support to clients via email and phone, resolving queries and issues in a timely and professional manner.
  • Work closely with internal stakeholders to manage client payroll, ensuring accuracy and security.
  • Utilize our CRM system to record client interactions and update internal and external customers on bug fixes and new features.
  • Collaborate with technical support to investigate and resolve complex issues.
  • Participate in feature design meetings with product management to contribute to the development of new features and enhancements.
  • Act as a subject matter expert, providing guidance and support to colleagues and clients on payroll systems and best practices.

Requirements:

  • Previous experience working with applications, preferably in the HR/Payroll sector.
  • Experience with SaaS products and analytical thinking skills.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Ability to prioritize tasks and work to deadlines, with a focus on delivering high-quality results.
  • Comfortable working with technology and embracing change as products and services evolve.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.