IT Support Specialist
4 weeks ago
Job Title: IT Support Agent
Job Summary:
We are seeking an IT Support Agent to join our team at QinetiQ. As an IT Support Agent, you will provide technical support to our customers, delivering planned or requested activities to effectively deliver a high-quality service.
Key Responsibilities:
- Provide 1st and 2nd line technical support via phone, the IT self-service portal, and in-person requests
- Log, update, and manage all calls via the IT call logging system relating to QinetiQ support of all software and hardware in the operational environment
- Manage software licenses, including ordering and distribution of software
- Manage and safeguard the confidentiality, integrity, and availability of company and customer information
- Allocate technical calls to the relevant resolver group, initiate escalation procedures, and manage incidents
Requirements:
- Previous experience working in an IT Service Desk environment
- Experience with Office 365 and Microsoft Azure
- Understanding of mobile telephony and smart devices
Benefits:
- Adaptive and flexible working
- Generous holiday allowance
- Health Cash Plan, Private Medical Insurance, and Dental Insurance
- Matched contribution pension scheme, with life assurance
- Employee discount portal
- Holiday Trading
- Support for the Armed Forces community
- Payroll Giving and Volunteering
About QinetiQ:
We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn, then we would like to hear from you.
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