Payroll Software Support Specialist

2 weeks ago

Farnborough, Hampshire, United Kingdom THE CHARALLE GROUP Full time

Payroll Software Support Specialist

This role involves providing 1st line support to clients with application related queries and issues.

The successful candidate will be a subject matter expert on our applications and focused on service delivery to provide a great client experience.

Key Responsibilities:

  • Working in a team to ensure clients' payrolls are managed timely, accurately and securely.
  • Answering client queries about the systems via email and telephone within service level agreements.
  • Liaising with internal stakeholders to help manage a client payroll.
  • Using the CRM to record details of all client interactions.
  • Raising system bugs and improvement ideas with technical support.
  • Knowledge sharing with peers to create a team of system experts.
  • Helping customers understand how best to use their Software to support their business needs.
  • Updating internal and external customers on bug fixes and new features.
  • Working closely with the technical support to investigate and resolve issues.
  • Keeping up to date with technology trends, product enhancements, industry developments and HR legislation.
  • Providing UAT for new releases.
  • Inputting in to feature design meetings with product management.
  • Acting as a subject matter expert, where required, for feature design or bug fixes.

Requirements:

  • Previous experience of working with applications, ideally in HR/Payroll sector.
  • Previous experience of working with SaaS products.
  • An analytical thinker with an innovative approach to problem solving.
  • Ability to work to deadline, prioritising appropriately using sound judgement.
  • Ability to take ownership of decision making when required.
  • Comfortable working with others, building effective working relationships with clients and colleagues.
  • Excellent communication skills both written and verbal.
  • Embracing change as technology, products and services evolve.

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