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Events Sales Coordinator
3 months ago
The Langham, London, a prestigious Grand Hotel and a symbol of luxury, is seeking a dedicated Group and Events Sales Coordinator to enhance our esteemed Groups and Events team. We are in search of a hospitality expert who possesses the skill to provide exceptional service.
Key Responsibilities:
• Manage all facets of event organization and execution for internal gatherings.
• Maintain a superior level of customer service throughout the event planning journey, ensuring that all events are executed to the highest standards, which includes site visits, menu tastings, BEO preparation, coordination with the reservations team, AV needs, and more.
• Assist the team in achieving sales targets by employing effective sales strategies, including in-person sales meetings, site tours, and innovative sales approaches.
• Help with contract issuance and booking entries in Salesforce.
• Collaborate with the Planning team to create and print event materials.
• Conduct competitor site inspections and support familiarization trips as needed.
• Engage in research and telemarketing to generate new event bookings when necessary.
Qualifications:
• Proven experience in a similar hotel or events setting (essential).
• Familiarity with reactive sales and/or event planning processes (desirable).
• Exceptional customer service abilities.
• Strong organizational and administrative skills.
• Keen attention to detail.
• Capability to perform under pressure and meet deadlines.
• Previous experience with Opera and Salesforce systems (desirable).
Employee Benefits:
• Overtime compensation.
• Discretionary service charge.
• 28 days of annual leave (including Bank Holidays), with potential to increase to 33 days based on tenure.
• Access to Wagestream for salary advances.
• Complimentary stays at all Langham Hotels & Resorts and affiliated properties.
• Discounts for family and friends in our dining and spa services.
• Referral bonuses up to £750.
• Seasonal travel card loans.
• Subsidized taxi services for late shifts.
• Pension plan and life insurance.
• Discounts at various retail outlets.
Wellbeing Initiatives:
• Recognition programs for outstanding service.
• Opportunities for professional development and cross-departmental training.
• Regular social events and staff parties.
• Access to an Employee Assistance Programme (24/7).
• Support from qualified Mental Health First Aiders.
• Awards for Most Valued Colleague and Long Service.
Physical Wellbeing:
• Complimentary meals during shifts.
• Provided and laundered uniforms or valet service for non-uniform staff.
• Enhanced sick pay and eye test vouchers.
• Cycle2Work scheme and subsidized wellness sessions.
Our Culture:
We are committed to fostering a supportive environment where our core values of innovation, collaboration, and personal growth are paramount.
Diversity & Inclusion:
The Langham, London is an equal opportunity employer, embracing diversity and inclusion across all backgrounds.
Sustainability Commitment:
We take pride in our eco-friendly initiatives and have achieved Platinum Earthcheck certification, demonstrating our dedication to environmental stewardship.
The Langham London, a hallmark of luxury since 1865, is renowned for creating unforgettable experiences for our guests.
