Casework Support Officer

4 days ago

Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time
About the Role

We are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team at Wiltshire Council. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs, ensuring a seamless transition and access to public services.

Key Responsibilities
  • Resettlement Program Delivery: Support the delivery of resettlement programs in Wiltshire, ensuring outcomes align with the Council's Business Plan.
  • Public Service Coordination: Work with the council and other public services to deliver outcomes for resettlement programs in accordance with Home Office guidelines, including signposting families and supporting access to services such as ESOL classes, nursery provision, and job centers.
  • Resettlement Process Management: Be involved in all aspects of the resettlement process, including securing properties, referral acceptance, and arrival arrangements through to family/individual independence.
  • Needs Assessment and Support: Assess individual/family requirements at times of query or complaint, ensuring accurate and reliable information is provided or escalated appropriately.
  • Team Collaboration: Work with other Casework Support Officers to ensure adequate support is available to refugees during office hours.
  • Case Management: Maintain support plans and case notes for each individual/family, ensuring accurate and relevant information is provided and included.
  • Cultural Awareness and Support: Utilize own knowledge and understanding to ensure accurate advice and support is provided to volunteers in respect of cultural issues, council working practices, and government guidance and initiatives.
  • Employment Support: Provide advice and guidance to refugees to access employment opportunities where appropriate, as directed by DWP and Employment and Skills partners.
  • Community Development: Foster the development of ethnic minority communities in Wiltshire and support their integration into the British way of life.
  • Training and Development: Support and deliver internal and external training on BAME population and migration services.
Person Specification

We are looking for a candidate with:

  • Essential: Educated to HNC in English/Humanities or equivalent experience, a good understanding of public services and the experience of new arrivals in the UK, a good understanding of health and social care contexts and process for making referrals, experience in following policies and procedures, experience in contributing to and maintaining records, experience of coordinating or working alongside other volunteers, experience of liaising with external stakeholders to shape the delivery of their services in accordance with ethnic minority culture requirements, and an understanding of differences in British and other cultures.
  • Desirable: Experience in project and program management, experience of risk management principles and case conference working.
What We Offer

As a valued member of our team, you will have the opportunity to make a meaningful difference in the lives of refugees and migrant populations, while developing your skills and expertise in a supportive and inclusive work environment.

  • Casework Support Officer

    6 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    Job DescriptionJob Title: Casework Support OfficerJob Summary:We are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs, ensuring a seamless transition to...

  • Casework Support Officer

    5 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    Job DescriptionJob Title: Casework Support OfficerJob Summary:We are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs, ensuring a seamless transition to...

  • Casework Support Officer

    5 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    About the RoleWe are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team at Wiltshire Council. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs, ensuring a seamless transition for individuals relocated to...

  • Casework Support Officer

    5 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    About the RoleWe are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team at Wiltshire Council. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs, ensuring a seamless transition for individuals relocated to...

  • Casework Support Officer

    7 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    Job DescriptionJob Title: Casework Support OfficerJob Summary:We are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs, ensuring a seamless transition to...

  • Casework Support Officer

    5 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    Job DescriptionJob Title: Casework Support OfficerJob Summary:We are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs, ensuring a seamless transition to...

  • Casework Support Officer

    5 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    About the RoleWe are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team at Wiltshire Council. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs, ensuring a seamless transition to their new life in...

  • Casework Support Officer

    7 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    About the RoleWe are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team at Wiltshire Council. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs, ensuring a seamless transition to their new life in...

  • Casework Support Officer

    1 day ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    About the RoleWe are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team at Wiltshire Council. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs, ensuring a seamless transition to their new life in...

  • Casework Support Officer

    1 day ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    About the RoleWe are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team at Wiltshire Council. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs, ensuring a seamless transition to their new life in...

  • Casework Support Officer

    3 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    About the RoleWe are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs.Key ResponsibilitiesProvide seamless transition support for individuals relocated to...

  • Casework Support Officer

    3 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    About the RoleWe are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs.Key ResponsibilitiesProvide seamless transition support for individuals relocated to...

  • Casework Support Officer

    5 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    About the RoleWe are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs.Key ResponsibilitiesProvide seamless transition support for individuals relocated to...

  • Casework Support Officer

    7 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    About the RoleWe are seeking a highly skilled and compassionate Casework Support Officer to join our Refugee Resettlement and Migration Service team. As a key member of our team, you will play a vital role in supporting relocated families through our transformative programs.Key ResponsibilitiesProvide seamless transition support for individuals relocated to...

  • Education Welfare Officer

    3 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    Job SummaryWe are seeking an experienced Education Welfare Officer to join our team at Wiltshire Council. As an Education Welfare Officer, you will play a vital role in supporting the welfare and attendance of children and young people across West Wiltshire.Key ResponsibilitiesCollaborate with Primary and Secondary schools, parents, and carers to build...

  • Education Welfare Officer

    3 days ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    Job SummaryWe are seeking an experienced Education Welfare Officer to join our team at Wiltshire Council. As an Education Welfare Officer, you will play a vital role in supporting the welfare and attendance of children and young people across West Wiltshire.Key ResponsibilitiesCollaborate with Primary and Secondary schools, parents, and carers to build...

  • Child and Family Support Specialist

    4 weeks ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire Council Full time

    Position Overview Join our dedicated team at Wiltshire Council as a Child and Family Support Specialist, where you will play a crucial role in assisting families during challenging times. This position is part of our Multi-Agency Safeguarding Hub (MASH), providing an opportunity to make a significant impact in the lives of children and their families. Key...

  • Apprenticeship Administration Officer

    4 weeks ago

    Trowbridge, Wiltshire, United Kingdom Wiltshire College & University Centre Full time

    Wiltshire College & University Centre have a great opportunity for an Apprenticeships Administration Officer to join our team.Location: Trowbridge, WiltshireSalary: £22,824 rising to £23,302 per annum (Professional Services Grade 4 & 4a)Job Type: Fixed Term for 6 months in the first instanceFull Time (37 hours per week/52 weeks per year)Closing Date: 4th...

  • Support Specialist

    4 weeks ago

    Trowbridge, Wiltshire, United Kingdom Sanctuary Group Full time

    Support Specialist Competitive Hourly Rate Flexible Working Hours Available Sanctuary Supported Living is excited to announce openings for Support Specialists within our CQC Registered Learning and Physical Disabilities Service. At Sanctuary Supported Living, we are dedicated to providing a comprehensive range of tailored housing, care, and support services...

  • IT Support Specialist

    4 weeks ago

    Trowbridge, Wiltshire, United Kingdom Peaple Talent Full time

    Position OverviewIT Support Specialist | Competitive SalaryPeaple Talent is collaborating with a leading security solutions provider in search of an IT Support Specialist to assist with application support and deployment.We are seeking an individual with a solid foundation in IT support and a strong customer service orientation.If you possess these...