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Home & Motor Claims Specialist

3 months ago


Redhill, Surrey, United Kingdom AXA Group Full time

AXA Partners is seeking dedicated Claims Handlers to join our dynamic Home and Motor Department. We pride ourselves on providing a supportive work environment that values employee well-being and offers a healthy work-life balance.

As a Claims Handler, you'll be the first point of contact for our valued customers facing home or motor insurance claims. Your primary responsibility will be to provide exceptional customer service by efficiently handling inquiries, resolving issues, and guiding customers through the claims process.

What You'll Do:

  • Accurately document all case details and interactions with customers.
  • Respond promptly to customer inquiries via phone, adhering to established protocols.
  • Process claims in accordance with departmental procedures and authorized limits.
  • Demonstrate resilience and adaptability during periods of high call volume or emergencies.
  • Collaborate effectively with internal teams and external partners to ensure seamless claim resolution.

Your Profile:

While prior experience in claims handling is not required, a strong commitment to customer service excellence is essential. We seek individuals who possess excellent communication skills, empathy, and the ability to build rapport with customers during potentially stressful situations.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional development and career advancement within a leading insurance organization.
  • Collaborative and supportive work environment that values employee well-being.