Senior Casualty Claims Specialist
4 weeks ago
About the Role:
We are seeking a Senior Casualty Claims Specialist to join our team in London or Redhill. As a Senior Casualty Claims Specialist, you will be responsible for managing a diverse portfolio of complex and often large claims arising from designated lines of business.
Key Responsibilities:
* Manage and handle a diverse portfolio of complex and often large claims arising from designated lines of business
* Collaborate with Underwriting and Actuarial partners on portfolio, risk mitigation, policy language, and claim trends
* Open new claims and set reserves; carry out early appropriate investigations in respect of policy coverage, liability, and quantum
* Fairly, promptly, and proactively negotiate settlement of claims and communicate promptly on cover
* Reserve claims accurately in accordance with Company guidelines and best practices, ensure that Company service standards are upheld, and maintain data accuracy
* Ensure that vendors provide a market-leading, cost-effective service to both insured and the company by continually monitoring their performance, cost, and quality
* Provide market-leading claim service working closely with the Claim Management team and the broader business to deliver and enhance the claim offering
* Maintain a close collaborative working relationship with underwriters, actuaries, and risk management, and where appropriate, promote the interests of Travelers by working with other business areas
Requirements:
* Thorough technical expertise with a proven track record managing key client accounts, addressing trends and issues affecting their business, and mitigating risks and exposures
* Advanced communication skills
* Advanced customer focus
* Intermediate strategic planning
* Intermediate business perspective
* Intermediate ability to build collaborative relationships
* Intermediate openness to influence, flexibility
* Intermediate team work
* Advanced credibility
* Team player with a positive attitude and effective engagement skills
* Market experience
What We Offer:
* Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction
* Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution
* Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year
* Wellness Programme: The Travelers wellness programme is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice
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