Claims Specialist
3 days ago
Target Openings: 1
What Is the Opportunity?
Travelers Europe is a leading insurance company, and we are seeking a talented and experienced Delegated Claims Specialist to join our team in London or Redhill. In this role, you will be managing the Delegated Claim Authority (DCA) due diligence and audit process within Claim Europe. The role involves coordinating the application of the Delegated Authority Control Framework, providing guidance to Underwriters and Claims, and ensuring compliance with Lloyd's minimum standards.
Responsibilities include onboarding and renewing Delegated Claim Administrators and maintaining strong relationships with stakeholders. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full-time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion.
This role is eligible for a £1500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.
- Work closely with the DASS team, Compliance, all business units and Claim.
- Engage with DCA's, Underwriters and brokers to ensure delivery of services are being upheld in accordance with the Claim Handling Guidelines and that SLA's are being met.
- Work with the Delegated Claims Performance and Insights Manager to ensure that appropriate metrics are provided to give up to date information on the performance of DCA's.
- Develop and leverage productive internal stakeholder, broker and DCA relationships through a high level of visibility and using a disciplined claim controls approach in support of business objectives.
- Ensure the application of the Delegated Authority Control Framework is complied with and provide advice and guidance to Underwriters and the Vendor and Delegated Claims Manager to ensure the Delegated Authority Control Framework remains up to date.
- Provide advice and guidance to Underwriters, Claim, Compliance, and other stakeholders on current Delegated Claim requirements.
- Ensure effective operation of the Delegated Claim function across all business units, ensuring that it remains in compliance with Lloyd's minimum standards.
- Ensure effective operation of the Delegated Claim function across all business units to ensure it remains in compliance with Enterprise/International protocols on DCA, updated Codes of practice, Conduct Risk requirements and DCA data requirements.
- Ensure Loss Funds are adequate, correctly processed and reviewed on a regular basis, requesting return once all claims are closed.
- Coordinate and undertake wider projects and duties in relation to DCA business.
We are passionate about our values: Be Committed, Be Connected, Be Creative and Be Energised. We are looking for someone who can bring energy and creativity to this role and help us to achieve our goals.
- Demonstrates intermediate knowledge and ability in respect of Microsoft office systems including Excel and PowerPoint.
- Intermediate knowledge of organisational and regulatory rules, policies, procedures.
- Advanced knowledge of Facilities and Delegated Underwriting Authority in the Lloyds syndicate market.
Travelers offers a competitive salary and benefits package, including private medical insurance, pension scheme, holiday entitlement and wellness programme.
As a company, we value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and valued.
Apply now to join our team and help us to achieve our goals.
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