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Senior Claims Professional
1 month ago
Travelers is seeking a highly skilled Senior Casualty Claim Professional/Adjuster to join our team in London or Redhill. As a key member of our claims team, you will be responsible for handling complex and large casualty losses, providing expert claim handling, and collaborating with underwriters and actuaries to mitigate risks and exposures.
Key Responsibilities:- Manage and handle a diverse portfolio of complex and often large claims arising from designated lines of business.
- Collaborate with underwriting and actuarial partners on portfolio, risk mitigation, policy language, and claim trends.
- Open new claims, set reserves, and carry out early investigations in respect of policy coverage, liability, and quantum.
- Negotiate settlement of claims and communicate promptly on cover.
- Reserve claims accurately in accordance with company guidelines and best practices, ensuring that company service standards are upheld and data accuracy is maintained.
- Monitor vendor performance, cost, and quality to ensure market-leading, cost-effective service to both insured and the company.
- Provide market-leading claim service, working closely with the claim management team and broader business to deliver and enhance the claim offering.
- Maintain a close collaborative working relationship with underwriters, actuaries, and risk management, promoting the interests of Travelers and working with other business areas as needed.
- Participate in individual and shared project work, providing support to other team members as required.
- Partner with underwriting to sell and market business and strengthen external client relationships.
- Attend claim review and customer service-related meetings with insured and brokers, promoting the values of the department and company, and the market-leading claim services provided.
- Thorough technical expertise with a proven track record managing key client accounts, addressing trends and issues affecting their business, and mitigating risks and exposures.
- Advanced communication skills.
- Advanced customer focus.
- Intermediate strategic planning.
- Intermediate business perspective.
- Intermediate ability to build collaborative relationships.
- Intermediate openness to influence, flexibility.
- Intermediate team work.
- Advanced credibility.
- Team player with a positive attitude and effective engagement skills.
- Market experience.
- Private medical insurance, with the option to add cover for dependents.
- Retirement plan with a core company contribution and the option to contribute personally.
- 25 days holiday entitlement annually, with the option to purchase additional days.
- Wellness program, including tools, discounts, and resources to support wellness goals and caregiving needs.
- Mental health program, providing access to free professional counseling services and other resources.
- Volunteer encouragement, with a matching gift and volunteer rewards program.
Travelers is an equal opportunity employer, valuing the unique abilities and talents each individual brings to our organization and recognizing that we benefit in numerous ways from our differences.
