Customer Support Team Lead

12 hours ago


North East, United Kingdom Duval Associates Ltd - Recruitment Specialist - UK Full time
Customer Support Team Lead

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Duval Associates Ltd - Recruitment Specialist - UK. As a key member of our support team, you will be responsible for leading a team of customer support professionals and ensuring that our customers receive the best possible service.

Key Responsibilities:

  • Lead and manage a team of customer support professionals to ensure excellent customer service and support.
  • Develop and implement effective processes and procedures to improve customer satisfaction and support efficiency.
  • Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement.
  • Provide coaching and training to team members to ensure they have the necessary skills and knowledge to provide excellent customer support.

Requirements:

  • Proven experience in a customer support leadership role.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex customer issues and develop effective solutions.
  • Strong leadership and team management skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements, including remote work options.

Apply Now:

If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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