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Guest Services Coordinator

3 months ago

Maidenhead, United Kingdom Cliveden House Full time

Cliveden House

Cliveden is a distinguished establishment, recognized as one of the world's premier luxury 5 Red Star hotels, nestled in the picturesque Berkshire countryside, enveloped by 376 acres of breathtaking gardens and parkland with stunning views over the River Thames.

What differentiates us is our deep appreciation for our team. While we embody luxury, we maintain a relaxed atmosphere free from excessive formalities. We encourage our staff to express their individuality, as it is their unique traits that create truly memorable experiences for our guests. Together, we have fostered a culture where our dedication aligns with our enjoyment of our work, all while delivering exceptional hospitality.

Receptionist Role

We are currently in search of a Receptionist to serve as the welcoming face and initial point of contact for our esteemed guests at Cliveden House. This essential position presents an exciting opportunity to facilitate the seamless operation of our reception area and guarantee an outstanding guest experience. We seek an individual with exceptional communication abilities, a warm and professional demeanor, and a steadfast commitment to maintaining the highest standards of hospitality.

Ideal Candidate Profile:

  • Experience in a hotel receptionist capacity or a similar front desk position, ideally within a luxury hospitality environment.
  • Ability to greet guests with authentic warmth and professionalism, establishing a positive and lasting first impression.
  • Hands-on approach to managing guest inquiries, arrivals, and departures.
  • Strong organizational skills, with the ability to multitask effectively across various reception operations.
  • Dedication to delivering exceptional service, addressing guest needs promptly and courteously.
  • Interest in continually enhancing reception procedures to improve the overall guest experience.
  • Proactive and quick-thinking, contributing to the efficiency and hospitality of Cliveden House from the moment guests arrive.

Benefits:

  • Monthly service charge.
  • 29 days of annual leave, inclusive of bank holidays.
  • Regular team gatherings and appreciation events.
  • Complimentary meals for team members.
  • Exclusive team rates and friends & family discounts at our Iconic Luxury Hotels.
  • Special rates with Relais & Chateaux properties globally.
  • Discounts on spa treatments and products.
  • Discounts on all food & beverage offerings, including the Cookery School at Chewton Glen.
  • Special gifts based on length of service.
  • Team referral program.
  • Health cash plan.
  • Participation in the cycle-to-work scheme.
  • Access to our employee assistance program.
  • And much more.

If you thrive in the dynamic environment of hospitality and are eager to collaborate with an exceptional team, we look forward to your interest.