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IT Support Specialist
2 months ago
IT First Line Support Specialist Job Description
**Job Summary:**
EA First is seeking an IT First Line Support Specialist to join their team in Birmingham. As a key member of the IT department, you will be responsible for delivering top-tier IT services to clients.
**Key Responsibilities:**
* Provide first-line technical support to internal staff and external clients
* Efficiently diagnose and resolve hardware and software issues
* Log and manage support tickets via the helpdesk system
* Assist with the setup and configuration of desktops, laptops, and IT equipment
* Offer user guidance and training on IT best practices
* Escalate complex issues to second-line support as needed
* Maintain accurate records of IT assets and user accounts
**Requirements:**
* Proven experience in a first-line IT support role
* Strong knowledge of Windows operating systems and Microsoft Office Suite
* Customer-focused with a dedication to providing high-quality support
**What We Offer:**
* A dynamic and supportive work environment
* Opportunities for professional growth and development
* A competitive salary and benefits package
**How to Apply:**
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.