Customer Support Team Leader

3 weeks ago

Cardiff, Cardiff, United Kingdom Legal & General Resources Limited Full time
Company Overview

Legal & General is dedicated to addressing the savings, protection, and retirement requirements of approximately 14 million individuals through our diverse portfolio of retail and workplace services.

Our Retail division empowers individuals to enjoy a more vibrant retirement, both directly and via their employers, offering products such as Lifetime Mortgages, Retirement Interest Only Mortgages, and financial guidance on our extensive range of lending solutions.

As the UK's leading individual life insurer, we also provide Group Protection solutions for employers, assisting individuals in planning for unforeseen circumstances. We facilitate home purchases through our Mortgage Club, the largest in the UK, alongside our award-winning Surveying Services team. Our fintech division identifies and nurtures socially beneficial start-ups and scale-ups within the workplace, home, insurance, and wealth sectors.

Joining our team means contributing to brighter financial futures for all our clients.

Position Overview

We are seeking a Team Manager to become a vital part of our Customer Application Support team.

Are you a proactive individual who enjoys problem-solving to achieve optimal solutions? If you are ready for your next career advancement, our team is presenting an excellent opportunity for you to step into the role of Team Manager.

We offer a competitive base salary of up to £40,000, depending on experience. After a brief training period, you will have a hybrid working arrangement, splitting your time between home and our office. This full-time role operates from Monday to Friday, with the latest finish time at 17:00, allowing you weekends to unwind.

Key Responsibilities:
  • Engage in honest and constructive discussions regarding performance and behaviors through regular coaching and reviews.
  • Foster an environment of feedback and support to cultivate strong working relationships.
  • Adapt swiftly to meet business requirements and objectives while delivering coaching.
  • Utilize initiative to design sessions that align with business needs and implement new systems through effective coaching.
  • Develop initiatives aimed at enhancing overall customer satisfaction.
  • Employ a variety of coaching methods tailored to individual needs and circumstances to help team members achieve their goals.
  • Regularly monitor departmental performance to provide constructive feedback that aligns with internal standards.
  • Comprehend the business area strategy and understand how your contributions support this vision.
  • Facilitate an environment where team members can propose ideas for continuous improvement and guide these initiatives through to implementation.

Qualifications:
  • Enthusiastic and self-motivated individual who demonstrates initiative.
  • Committed to delivering expected outcomes with pride.
  • Ability to thrive in a collaborative team environment.
  • Strong communication skills.
  • Embraces and leads change effectively.
  • Capable of planning and organizing time and workflow efficiently.
  • Proficient in applying various coaching methods to drive effective results.
  • Adaptable in utilizing different coaching techniques to enhance team performance and behaviors.

Benefits:
  • Opportunity to participate in an annual performance-related bonus plan and valuable share schemes.
  • Generous pension contributions.
  • Life assurance coverage.
  • Private medical insurance for permanent employees.
  • A minimum of 25 days holiday, plus public holidays, with the option to buy and sell additional leave.
  • Competitive family leave policies.
  • Participation in our electric car scheme, offering tax-efficient salary sacrifice options for new electric vehicles.
  • Access to various discounts on our products and at numerous high street and online retailers.
  • Modern office spaces designed to promote collaboration and prioritize employee wellbeing.

Company Culture

Legal & General is recognized as a leading financial services group and a major global investor, celebrated for our inspirational leadership and commitment to building a better society for the long term. We invest our customers' funds in initiatives that enhance the quality of life for everyone.

Joining us means becoming part of a welcoming culture that values collaboration among individuals from diverse backgrounds and experiences. Our leaders prioritize integrity and care about your future and wellbeing, empowering you through initiatives that support career development and excellence.

We are committed to being open, mindful, and inclusive, always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.

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