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UK Customer Service Team Leader
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Brook Street UK. As a key member of our customer service team, you will be responsible for providing direction, instruction, and guidance to our customer service representatives, ensuring the delivery of exceptional service to our customers.
Key Responsibilities:
- Provide coaching and training to customer service representatives to enhance their skills and knowledge.
- Develop and implement customer satisfaction goals to exceed customer expectations.
- Collaborate with the Customer Services Manager to develop and implement strategies to improve customer service delivery.
- Monitor and analyze customer feedback to identify areas for improvement.
- Develop and maintain relationships with internal stakeholders to ensure seamless communication and collaboration.
Requirements:
- Proven experience in a customer service leadership role.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
As a Customer Service Team Leader at Brook Street UK, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
