Customer Service Representative
3 weeks ago
We are seeking a highly skilled and dedicated Customer Service Advisor to join our team at Maximus UK. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our service users, working with a variety of well-known and smaller organisations from charity, third sector, and government sectors.
Key Responsibilities:- Provide accurate and meaningful information to support our customers, ensuring that they receive the best possible service.
- Listen patiently and empathise with customers, conveying a genuine desire to help and support.
- Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, ensuring data integrity at all times.
- Work collaboratively with colleagues to ensure the highest level of customer satisfaction.
- Contribute to continuous service improvement, initiating and responding to change in a positive manner.
- Undertake effective research on a range of topics to meet deadlines.
- Operate in compliance with all company policies, procedures, HR best practice, and relevant regulations, including PCI, GDPR, ISO 27001, 9001, and 14001.
- Proven experience of delivering a supporting role, working as part of a team, and providing telephone, online, email, and live chat information.
- IT literacy with full working knowledge of MS Office Suite and use of windows-based databases.
- Excellent communication and interpersonal skills, with strong decision-making abilities.
- Ability to empathise with people at all levels, manage and resolve complaints, and demonstrate emotional resilience.
Maximus UK is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We are a Disability Confident Leader, and we guarantee an interview for any applicant with a disability who meets the minimum requirements for a job. We believe that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
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