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Team Leader for Customer Support Operations
2 months ago
We are seeking a dedicated Customer Support Operations Team Leader to collaborate closely with the Customer Services Manager, providing essential leadership and guidance to our established customer support team. Your primary focus will be on delivering exceptional service to our clients.
This role encompasses a range of responsibilities, including onboarding new team members, establishing customer satisfaction benchmarks, and striving to surpass client expectations. The position is office-based and offers convenient onsite parking.
As a Team Leader, you will monitor team performance, offer constructive feedback, and inspire your team members. You will also assist in resolving complex customer inquiries or issues, ensuring prompt and effective solutions.
Key Responsibilities:
- Lead, motivate, and support the customer support team to ensure a professional and courteous response to all inquiries.
- Enhance customer satisfaction by ensuring that team members deliver high-quality service.
- Ensure that orders are processed efficiently and accurately.
- Maintain regular communication with production supervisors regarding product availability to meet sales targets.
- Assist in team management tasks, including managing leave requests and tracking attendance.
- Foster effective working relationships within the department and across the organization.
- Oversee the processing, monitoring, and progression of all orders to meet delivery timelines.
- Uphold the complaints procedure as outlined in the quality manual.
- Support the organization of team training sessions for ongoing development.
- Encourage a positive work environment that motivates team members to achieve their objectives.
- Propose and implement new procedures to enhance the quality of customer service.
Personal Attributes:
- Possess a positive and dynamic personality with a focus on business objectives.
- Be approachable and accessible to team members.
- Exhibit a calm yet assertive demeanor.
If you have a proven track record in customer service leadership, we invite you to consider this opportunity with us at Brook Street.
