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Team Leader
2 months ago
Job Summary
We are seeking an experienced Team Leader to join our Front of House team at Pen & Wig, a traditional pub located in the heart of the city. As a Team Leader, you will be responsible for supporting and coaching your team to deliver exceptional guest experiences.
Key Responsibilities
- Support and mentor your team to ensure high standards of customer service and team performance.
- Work closely with the management team to develop and implement strategies to drive sales and improve customer satisfaction.
- Ensure compliance with company policies and procedures, and maintain a safe and secure working environment.
- Create a welcoming atmosphere for our guests, and provide excellent customer service to ensure repeat business.
Requirements
- At least 18 years old, as this role involves the sale of alcohol.
- Previous experience in a similar role, preferably in the hospitality industry.
- Excellent communication and leadership skills, with the ability to motivate and inspire your team.
- A passion for delivering exceptional customer experiences, and a commitment to providing outstanding service.
What We Offer
- Award-winning training and development programs to help you grow and develop your skills.
- 25% off food and drink for you and all your friends in over 800 sites.
- Referral scheme of up to £1,000 per person.
- Dental insurance and employee assistance programs.
About Us
At Stonegate Group, we are proud to be the largest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One, and Popworld. We are committed to providing exceptional customer experiences and creating a positive work environment for our employees.
