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Conference and Event Coordinator
2 months ago
Key Responsibilities:
As a vital member of the Event Management Team, you will be responsible for ensuring the successful execution of conference and meeting operations at CBS Arena.
- Facilitate the enhancement of event quality and drive additional revenue opportunities.
- Collaborate proactively with event organizers to ensure a seamless experience for all parties involved.
- Manage and maintain the venue's booking system, producing comprehensive Event Banqueting Orders with precision and timeliness.
- Gather and analyze client feedback post-event to secure future bookings.
- Work closely with clients to develop detailed Event Banqueting Orders that meet the needs of both clients and operational teams.
- Provide essential venue, contractor, and partner information to clients to ensure smooth event execution.
- Coordinate with on-site and off-site contractors to arrange additional services and drive revenue growth.
- Ensure all documentation and correspondence are processed accurately and promptly.
- Participate in pre-event meetings with clients and contractors to finalize event details.
- Ensure all event documentation is duly signed and submitted to the relevant teams within agreed timelines.
- Collaborate with the Health and Safety Manager to complete and submit all necessary health and safety documentation.
- Maintain regular communication with operational departments to meet client expectations.
- Prepare detailed Profit and Loss statements for events exceeding £10,000, ensuring targeted profit margins are achieved.
- Represent the department professionally to clients, suppliers, and internal teams.
- Collect and distribute post-event feedback to relevant departments.
- Attend weekly operational meetings, event planning sessions, and monthly exhibition meetings.
- Manage client accounts to foster business growth and encourage repeat bookings.
- Perform any other reasonable duties as required.
Qualifications:
- Exhibit a professional demeanor that inspires confidence and credibility.
- Demonstrate a strong customer service orientation with a focus on client satisfaction.
- Possess confidence and assertiveness, coupled with a self-motivated and adaptable approach.
- Ability to navigate challenges and devise solutions to achieve desired outcomes.
- Work independently with minimal supervision while effectively managing time and priorities.
- Commit to ongoing personal and professional development.
- Willingness to work outside standard hours, including weekends and public holidays, as required by event schedules.
- Prior experience in event management within a conference and banqueting context.
Skills and Abilities:
- Exceptional written and verbal communication skills, along with strong administrative capabilities.
- Ability to work collaboratively within a team while also demonstrating initiative.
- Capacity to work efficiently and effectively under pressure.
- Strong organizational skills with a proven ability to meet deadlines.
- Flexibility in working hours to accommodate event-related demands.
Benefits:
- Complimentary on-site parking.
- Subsidized dining options.
- Work schedule of 5 days within a 7-day week, including weekends and events as per the event timetable.