Conference Manager

2 months ago

Coventry, Coventry, United Kingdom Frasers Group Full time

About the Role

We are seeking a highly skilled and experienced Event Coordinator to join our team at Frasers Group. As an Event Coordinator, you will be responsible for the successful delivery of conferences and meetings at our venue.

Key Responsibilities

  • To work within the Event Management Team to achieve successful delivery of Conference and Meeting Business.
  • To enhance the standard of events and increase the incremental sales spend of the event.
  • Proactively working with organisers to achieve a successful event for both the organisers and the venue.
  • To operate and maintain the venue booking system, produce detailed Event Banqueting Orders ensuring the highest standards of accuracy within a set time scale for customers, staff and management information.
  • Collecting all event feedback from clients post event to achieve successful rebook of future events.
  • Liaise with clients to create detailed Event Banqueting Orders for both Clients and Venue Operational Teams.
  • Providing Venue, Contractor and Partner Information to clients to help with the smoothing running of the Conference or Meeting.
  • Liaise with onsite and offsite contractors arranging additional services for clients and drive incremental revenue.
  • Accurately process all documentation and correspondence in a timely manner.
  • Attend pre-event client and contractor meetings to obtain final event details for venue operational teams.
  • Ensure all event documentation is signed off by both client and contractors and submitted to venue teams within agreed venue timeliness.
  • Working with Health and Safety Manager to ensure that all H&S Documentation is completed and submitted within set timelines.
  • Liaise regularly with operational departments to ensure clients expectations and requirements are met.
  • Ensure detailed P&Ls are produced all events over £10,000.00 achieving set profit percentages.
  • Representing the department in a professional manner to clients, suppliers and internal colleagues.
  • Gathering post event feedback from events and circulating to relevant departments.
  • Attend weekly operational function sheet meetings, event planning meetings and monthly exhibition internal meeting.
  • Management of client accounts to increase business growth and re-booking of events.
  • Any other duties deemed reasonable for the role.

Requirements

  • Demonstrate a professional approach which generates credibility and confidence in others.
  • Possess a customer service ethic with a strong client and customer focus.
  • Be confident and assertive with a self-motivated approach and flexible attitude.
  • Possess the ability to overcome obstacles to solve problems to achieve results.
  • The ability to work with little supervision and manage time and priorities accordingly.
  • Possess a personal commitment to continuous self-development.
  • The flexibility to work outside normal office hours and cover event days where required which will include weekends and public holidays.
  • Previous Event Management Experience within a Conference and Banqueting Environment.

What We Offer

  • Onsite free parking.
  • Subsidised canteen.
  • Working 5 days in 7 per week, including weekends and events subject to events timetable.

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