Customer Support Service Engineer

2 days ago

Hemel Hempstead, Hertfordshire, United Kingdom ENGINEERINGUK Full time
Job Title: Customer Support Service Engineer

We are seeking a highly skilled Customer Support Service Engineer to join our team at ENGINEERINGUK. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their hardware issues are resolved efficiently and effectively.

About the Role:
  • Provide technical support to customers via phone, email, or on-site visits.
  • Diagnose and resolve hardware faults on a variety of End User technologies, including desktops, laptops, servers, and tablets.
  • Work with customers to understand their technical requirements and provide tailored solutions.
  • Collaborate with internal teams to ensure seamless support and resolution of customer issues.
  • Stay up-to-date with the latest technologies and industry trends to provide expert advice and guidance to customers.
Requirements:
  • Strong technical knowledge of MS Windows OS and MS Office Suite.
  • Previous experience in a technical support role, preferably in a field service environment.
  • Excellent communication and interpersonal skills, with the ability to work with customers and internal teams effectively.
  • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
  • Valid driving license and willingness to travel to customer sites.
What We Offer:
  • A competitive basic salary and company car.
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
  • Company matched pension, life assurance, and fully paid maternity, adoption, and shared parental leave.
  • Voluntary benefits designed to suit your lifestyle, including discounts on retail and socialising, health & wellbeing, travel, and technology.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
About ENGINEERINGUK:

ENGINEERINGUK is a leading provider of technical support services, dedicated to delivering exceptional customer experiences. We are committed to innovation, quality, and customer satisfaction, and we are seeking like-minded individuals to join our team.

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