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Customer Support Service Engineer

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom ENGINEERINGUK Full time
Job Title: Customer Support Service Engineer

We are seeking a highly skilled Customer Support Service Engineer to join our team. As a key member of our engineering team, you will be responsible for providing technical support and resolving hardware issues for our customers.

About the Role:
  • Provide technical support and resolve hardware issues for customers
  • Manage your own ticket queue to ensure Service Level Agreements (SLAs) are achieved
  • Work with a variety of End User technologies, including desktops, laptops, servers, and tablets
  • Configure and troubleshoot hardware and software issues
  • Provide training and support to non-technical customers
Requirements:
  • Working knowledge of MS Windows OS and MS Office Suite
  • Previous experience of installation and configuration of end-user devices
  • Previous experience of diagnosing and repairing end-user IT hardware
  • Ability to follow remote advanced technical instruction
What We Offer:
  • A competitive basic salary
  • Company car and fuel card
  • 23 days' holiday (rising to 27)
  • Company matched pension and life assurance
  • Voluntary benefits designed to suit your lifestyle
About Us:

Capita Technology and Software Solutions (TSS) is a global shared service responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients.

We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services.