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Customer Support Service Engineer

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Onyx-Conseil Full time
Job Title: Customer Support Service Engineer

We are seeking a skilled Customer Support Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and resolving hardware issues for our clients.

Key Responsibilities:
  • Resolve hardware faults in line with contracted services on a variety of End User technologies.
  • Provide technical support and training to non-technical customers on equipment and software.
  • Deal with Capita complaints and consistently resolve issues in a manner consistent with exemplar customer service.
  • Travel to client sites to provide deskside support or remote worker location.
Requirements:
  • Working knowledge of MS Windows OS & MS Office Suite.
  • Previous experience of installation and configuration of end-user devices.
  • Previous experience of diagnosing and repairing end-user IT hardware.
  • Experience of providing deskside support.
  • Ability to follow remote advanced technical instruction.
What We Offer:
  • A competitive basic salary PLUS company car & fuel card (for business miles only).
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
  • Company matched pension, life assurance, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socializing, to health & wellbeing, travel, and technology.
  • The opportunity to take a paid day out of the office, volunteering for our community.