Customer Service Representative

2 days ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

About the Role:

We are seeking a highly ambitious and customer-focused individual to join our team as a Customer Service Advisor - French. As a key member of our customer service team, you will be responsible for delivering exceptional customer service across various channels, including telephone, social media, webchat, and email.

Key Responsibilities:

  • Provide outstanding customer service, ensuring that every customer interaction is positive and memorable.
  • Act as a brand ambassador, promoting our brand values and products to customers.
  • Work collaboratively with the team to achieve sales targets and provide a seamless customer experience.
  • Stay up-to-date with product knowledge and provide expert advice to customers.
  • Identify and resolve customer complaints in a timely and professional manner.

Requirements:

  • Fluent in French (C2 level) and excellent written and verbal communication skills in English.
  • Previous experience in a customer-facing role, preferably in a luxury retail environment.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent time management and organizational skills.
  • Ability to work flexibly, including weekends and bank holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
  • The opportunity to work with a world-renowned brand.


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