Customer Service Representative
2 days ago
About the Role:
We are seeking a highly ambitious and customer-focused individual to join our team as a Customer Service Advisor - French. As a key member of our customer service team, you will be responsible for delivering exceptional customer service across various channels, including telephone, social media, webchat, and email.
Key Responsibilities:
- Provide outstanding customer service, ensuring that every customer interaction is positive and memorable.
- Act as a brand ambassador, promoting our brand values and products to customers.
- Work collaboratively with the team to achieve sales targets and provide a seamless customer experience.
- Stay up-to-date with product knowledge and provide expert advice to customers.
- Identify and resolve customer complaints in a timely and professional manner.
Requirements:
- Fluent in French (C2 level) and excellent written and verbal communication skills in English.
- Previous experience in a customer-facing role, preferably in a luxury retail environment.
- Strong problem-solving skills and ability to work under pressure.
- Excellent time management and organizational skills.
- Ability to work flexibly, including weekends and bank holidays.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive team environment.
- The opportunity to work with a world-renowned brand.
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