Customer Service Representative

1 day ago


SouthendonSea, Southend-on-Sea, United Kingdom Reed Full time
Customer Service Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and resolving customer complaints in a timely and professional manner.

Key Responsibilities:
  • Provide high-quality customer service to our clients
  • Handle customer complaints and resolve issues in a fair and efficient manner
  • Liaise with insurance providers to resolve claims and renewals
  • Manage general administration tasks to support the team
  • Address customer queries over the phone in a professional and courteous manner
Requirements:
  • Excellent communication skills (both verbal and written)
  • Positive and enthusiastic attitude
  • Hardworking, dedicated, and motivated to deliver exceptional service
  • Confidence on the telephone
  • Proficiency in Microsoft Word and Excel
  • Strong customer service ethos

If you are a customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Please contact Alex in our Southend office to learn more about this exciting opportunity.



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