Customer Service Representative
14 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:- Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
- Resolve customer complaints and issues in a professional and courteous manner.
- Utilize our supply chain to upsell and increase revenue potential.
- Manage emails and telephone calls proficiently and effectively.
- Organise and prioritise workload while maintaining accuracy and good service delivery.
- Keep accurate records of all correspondence, both written and verbal.
- Generate invoices carefully to minimise revenue loss.
- Handle client complaints in a timely and professional manner.
- Perform tasks as requested by senior staff.
- Good understanding of the business and the role's contribution to it.
- Customer-focused with a drive to deliver excellent customer service.
- IT competent with a keen eye for detail.
- Strong organisational skills and a team player.
- Self-motivated with a positive attitude and the ability to produce careful, accurate work.
- Responsible, reliable, and punctual.
- Excellent interpersonal and listening skills.
- Ability to organise and prioritise own workload.
- Proficient IT skills and an excellent telephone manner.
- Working with a supportive team
- Friendly office culture
- Career Development
- Immediate Start
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Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeJob Summary:Ventrica is seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for all customer queries and will be responsible for providing exceptional customer service.Key Responsibilities:Provide product advice and information to...
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