Administrative Assistant

4 weeks ago

York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

About the Role

We are seeking an experienced and skilled Administrative Assistant to join our team in the Neurology department at York Hospital. As the first point of contact for our service users, you will be responsible for providing exceptional customer service and administrative support to our patients and staff.

Key Responsibilities

  • Provide administrative support to the team, including answering phone calls, responding to emails, and managing correspondence
  • Process new patient referrals using the e-referral software
  • Monitor the joint email inbox and respond to queries in a timely manner
  • Receive general enquiries in person or over the phone and provide information to patients, visitors, staff, and others
  • Liaise with clinicians to book follow-up appointments for patients

Requirements

  • GCSE Level or equivalent in Maths and English
  • Computer literacy skills to RSA2, NVQ 2 or equivalent
  • Experience of dealing with confidential information
  • Previous Office/Administrative experience in an NHS environment
  • Self-disciplined/motivated, empathetic, and able to function effectively as part of a team

What We Offer

  • A supportive and friendly working environment
  • Active encouragement to learn and develop within your role
  • Dedicated career pathways and great opportunities for continuing professional development
  • Commitment to, and support for, your wellbeing
  • NHS discount and salary sacrifice schemes

About Us

York and Scarborough Teaching Hospitals NHS Foundation Trust is a leading healthcare provider in the region, committed to delivering high-quality patient care and excellent service. We are proud to be an Armed Forces Friendly Employer and have a strong commitment to diversity and inclusion.

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