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Facilities Contract Coordinator

2 months ago

Warrington, Warrington, United Kingdom CV Library Full time
Job Title: Facilities Contract Coordinator

CV Library is seeking an experienced Facilities Contract Coordinator to join our team. As a key member of our facilities management team, you will be responsible for managing our Helpdesk Team and ensuring the timely delivery of all reactive, project, and planned tasks.

Main Responsibilities:
  • Line management of the Helpdesk team, with overall responsibility for timely delivery of all reactive, project, and planned tasks.
  • Management of the CAFM system and the team to ensure accurate and live updating, compliance against the SLAs, KPIs, and contractual obligations as noted in the Facility Management Agreements.
  • Financial management including raising Purchase Orders, invoicing, and approvals.
  • Delivering training and supporting the Contract Manager and Operations Manager as required.
  • Accountable for implementation, monitoring, and management of all Helpdesk processes and working practices to ensure that the team works with clear structure and direction.
  • Performance Management of all CAFM and Compliance related activities.
  • SLA Management.
  • Performance KPIs.
  • Management of rechargeable works, PPM, and Reactive Tasks.
  • Recruitment, training, and line management of new Helpdesk staff and Contract Coordinators.
  • Design and delivery of a comprehensive suite of training and user guides to maximize the output and performance from the Helpdesk team.
  • Attendance and participation at CRMs and other meetings as required.
  • Carry out additional ad hoc duties as required by the Contract Manager or Operations Manager.
  • Ensure that all key service specification, contractual obligations, and deliverables are recorded on the CAFM system assigned and followed to closure to ensure SLA adherence, KPIs, H&S, and Compliance Responsibilities.
  • Weekly review of Statutory Compliance management, compliance position and planning, in conjunction with the Compliance Manager.
  • Training and coaching for all CAFM users.
Requirements:
  • Experience operating in the PFI/PPP FM or similar complex facilities services operation where CAFM data management is key to delivering excellence.
  • Implementing, monitoring, and updating systems and processes to monitor Hard FM Services to ensure compliance with contractual SLAs.
  • Experience of mobilizing a Helpdesk or implementing new systems and processes, including training package design and delivery.
  • Knowledge and understanding of Hard FM CAFM and Helpdesk software packages.