Client Retention Specialist

1 month ago

London, Greater London, United Kingdom The School of Life Full time
Drive Growth and Retention with The School of Life

As a key member of our team, you will be responsible for developing and implementing strategies to drive subscriber activation and retention. Your primary goal will be to create a seamless user experience across all stages of the engagement lifecycle, ensuring our subscribers get maximum value from their subscription.

Key Responsibilities
  • Develop and execute activation and retention strategies to drive business growth and increase customer lifetime value (LTV).
  • Design and implement a frictionless user experience, ensuring a smooth journey for users at all stages of the engagement lifecycle.
  • Analyse data sets to drive insights and inform growth initiatives, using A/B testing and experimentation to continually improve user experience and product offering.
  • Collaborate with the Product team to scope and implement changes to data layers, custom fields, and events to optimise our data and reporting infrastructure.
  • Manage churn through effective winback campaigns, working closely with the Direct to Customer Marketing team to find cross-funnel and cross-channel opportunities to reach and convert new audiences into subscribers.
  • Work closely with the UX & Product team members to ideate and develop user experience improvements.
Requirements
  • A passion for emotional and mental wellbeing.
  • Highly organised with the ability to handle multiple projects with changing priorities and deadlines.
  • Creative thinker, able to identify new opportunities and audiences.
  • Strong project and stakeholder management skills.
  • Hybrid working model with 2 days work in our office on Chancery Lane & use of other office spaces in the group.
  • Use of office gym, classes & sauna.
  • 25 days holiday + bank holidays.
  • Up to 5 days per year unpaid holiday.
  • 1 extra holiday day per year of service (after 2 years service, capped at 3 additional days).

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