Client Retention Specialist
1 month ago
The School of Life is seeking a highly skilled Client Retention Manager to join our team. As a key member of our Digital team, you will be responsible for driving subscriber activation and retention, creating personalized customer experiences that drive loyalty and long-term engagement.
Key Responsibilities- Develop and implement activation and retention strategies to drive users, revenue, and business growth.
- Create a seamless user experience across all stages of the user engagement lifecycle.
- Analyse data sets to drive insights and inform growth initiatives, including A/B testing and experimentation.
- Collaborate with the Product team to optimize data and reporting infrastructure.
- Manage churn through effective winback campaigns and identify opportunities for growth.
- Work closely with the Direct to Customer Marketing team to find cross-funnel and cross-channel opportunities to reach and convert new audiences.
- Passion for emotional and mental wellbeing.
- Highly organized with strong project and stakeholder management skills.
- Ability to handle multiple projects with changing priorities and deadlines.
- Strong analytical skills with the ability to simplify complex data into actionable recommendations.
- Hybrid working model with 2 days work in our office on Chancery Lane.
- Use of office gym, classes, and sauna.
- 25 days holiday + bank holidays.
- Up to 5 days per year unpaid holiday.
- 1 extra holiday day per year of service (after 2 years service, capped at 3 additional days).
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Client Retention Specialist
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London, Greater London, United Kingdom Corecruitment Full timeJob Title: Retention ManagerAbout the Role:The successful candidate will be responsible for developing and implementing strategic retention plans to secure client loyalty and drive long-term partnerships. This will involve analysing feedback and service performance to identify improvement opportunities, collaborating with internal teams to ensure seamless...
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Client Retention Specialist
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Client Retention Specialist
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