Client Retention Specialist

1 month ago

London, Greater London, United Kingdom The School of Life Full time
Drive Growth and Retention at The School of Life

As a key member of our team, you will be responsible for developing and implementing strategies to drive subscriber activation and retention. Your primary goal will be to create personalized customer experiences that drive loyalty and long-term engagement.

Key Responsibilities
  • Develop and execute activation and retention strategies to drive user growth and revenue.
  • Design and implement a frictionless user experience across all stages of the user engagement lifecycle.
  • Analyse data sets to drive insights and inform A/B testing and experimentation to continually improve user experience and product offering.
  • Manage churn through effective and compelling winback campaigns.
  • Collaborate with the UX & Product team to ideate and develop user experience improvements.
  • Work closely with the Direct to Customer Marketing team to find cross-funnel and cross-channel opportunities to reach and convert new audiences into subscribers.
Requirements
  • A passion for emotional and mental wellbeing.
  • Highly organized with the ability to handle multiple projects with changing priorities and deadlines.
  • Creative thinker, able to identify new opportunities and audiences.
  • Strong project and stakeholder management skills.
  • Highly numerate and data-driven, ability to analyse complex data into simplified recommendations.
What We Offer
  • Hybrid working model with 2 days work in our office on Chancery Lane & use of other office spaces in the group.
  • Use of office gym, classes & sauna.
  • 25 days holiday + bank holidays.
  • Up to 5 days per year unpaid holiday.
  • 1 extra holiday day per year of service (after 2 years service, capped at 3 additional days).

  • Client Retention Specialist

    2 months ago

    London, Greater London, United Kingdom Corecruitment Full time

    Job Title: Retention ManagerAbout the Role:The successful candidate will be responsible for developing and implementing strategic retention plans to secure client loyalty and drive long-term partnerships. This will involve analysing feedback and service performance to identify improvement opportunities, collaborating with internal teams to ensure seamless...

  • Client Retention Specialist

    2 months ago

    London, Greater London, United Kingdom Corecruitment Full time

    Job Title: Retention ManagerAbout the Role:The successful candidate will be responsible for developing and implementing strategic retention plans to secure client loyalty and drive long-term partnerships. This will involve analysing feedback and service performance to identify improvement opportunities, collaborating with internal teams to ensure seamless...

  • Retention Manager

    2 months ago

    London, Greater London, United Kingdom Corecruitment Full time

    Client Loyalty Specialist – Contract Catering - £80k + BonusWe are excited to be working with a leading Contract Caterer who are looking for a talented Client Loyalty Specialist to join their growing team. In this pivotal role, the Client Loyalty Specialist will be responsible for nurturing and maintaining strong client relationships, developing tailored...

  • Retention Manager

    2 months ago

    London, Greater London, United Kingdom Corecruitment Full time

    Client Loyalty Specialist – Contract Catering - £80k + BonusWe are excited to be working with a leading Contract Caterer who are looking for a talented Client Loyalty Specialist to join their growing team. In this pivotal role, the Client Loyalty Specialist will be responsible for nurturing and maintaining strong client relationships, developing tailored...

  • Finance Client Retention Specialist

    4 weeks ago

    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Client Retention and Growth SpecialistThis is an exciting opportunity to join a dynamic client retention team at a leading Fintech company specialising in providing vital funding to small businesses. With robust financial support, we seek an additional team member to help drive our ambitious growth initiatives.Key Responsibilities:Assist clients with renewal...

  • Finance Client Retention Specialist

    4 weeks ago

    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Client Retention and Growth SpecialistThis is an exciting opportunity to join a dynamic client retention team at a leading Fintech company specialising in providing vital funding to small businesses. With robust financial support, we seek an additional team member to help drive our ambitious growth initiatives.Key Responsibilities:Assist clients with renewal...

  • Client Retention Specialist

    1 month ago

    London, Greater London, United Kingdom The School of Life Full time

    Drive Growth and EngagementThe School of Life is seeking a highly skilled Client Retention Manager to join our team. As a key member of our Digital team, you will be responsible for driving subscriber activation and retention, creating personalized customer experiences that drive loyalty and long-term engagement.Key ResponsibilitiesDevelop and implement...

  • Client Retention Specialist

    1 month ago

    London, Greater London, United Kingdom The School of Life Full time

    Drive Growth and EngagementThe School of Life is seeking a highly skilled Client Retention Manager to join our team. As a key member of our Digital team, you will be responsible for driving subscriber activation and retention, creating personalized customer experiences that drive loyalty and long-term engagement.Key ResponsibilitiesDevelop and implement...

  • Finance Client Retention Specialist

    3 weeks ago

    London, Greater London, United Kingdom Inspiring Interns Full time

    Job Title: Finance Client Retentions ExecutiveAre you a customer-focused professional looking to make a meaningful impact in the fintech industry? We're seeking a skilled Finance Client Retentions Executive to join our dynamic team at Inspiring Interns.About the Role:As a Finance Client Retentions Executive, you will play a critical role in maintaining...

  • Finance Client Retention Specialist

    3 weeks ago

    London, Greater London, United Kingdom Inspiring Interns Full time

    Job Title: Finance Client Retentions ExecutiveAre you a customer-focused professional looking to make a meaningful impact in the fintech industry? We're seeking a skilled Finance Client Retentions Executive to join our dynamic team at Inspiring Interns.About the Role:As a Finance Client Retentions Executive, you will play a critical role in maintaining...

  • Client Retention Specialist

    2 weeks ago

    London, Greater London, United Kingdom The School of Life Full time

    Drive Growth and RetentionThe Engagement and Retention Manager – Subscriptions is a key role at The School of Life, responsible for driving subscriber activation and retention. This involves creating personalised customer experiences that drive loyalty and long-term engagement. The ideal candidate will be highly numerate, analytical, and data-driven, using...

  • Finance Client Retention Specialist

    1 month ago

    London, Greater London, United Kingdom Inspiring Interns Full time

    Job Title: Finance Client Retentions ExecutiveAre you a customer-focused professional looking to make a meaningful impact in the fintech industry? We're seeking a skilled Finance Client Retentions Executive to join our dynamic team at Inspiring Interns.About the Role:As a Finance Client Retentions Executive, you will play a crucial role in maintaining strong...

  • Finance Client Retention Specialist

    4 weeks ago

    London, Greater London, United Kingdom Inspiring Interns Full time

    Job Title: Finance Client Retentions ExecutiveAre you a customer-focused professional looking to make a meaningful impact in the fintech industry? We're seeking a skilled Finance Client Retentions Executive to join our dynamic team at Inspiring Interns.About the Role:As a Finance Client Retentions Executive, you will play a crucial role in maintaining strong...

  • Client Growth and Retention Specialist

    2 months ago

    London, Greater London, United Kingdom ThisThat Full time

    Key Responsibilities:Build and Nurture Client RelationshipsYou will be responsible for managing 10-20 client accounts across EMEA, USA, and APAC, with a revenue and retention target of approximately £1 million. This involves understanding client needs, aligning services to meet those needs, and ensuring client satisfaction and retention.Drive Client Growth...

  • Client Growth and Retention Specialist

    1 month ago

    London, Greater London, United Kingdom ThisThat Full time

    Key Responsibilities:Build and Nurture Client RelationshipsYou will be responsible for managing 10-20 client accounts across EMEA, USA, and APAC, with a revenue and retention target of approximately £1 million. This involves understanding client needs, aligning services to meet those needs, and ensuring client satisfaction and retention.Drive Client Growth...

  • Finance Client Retention Specialist

    3 weeks ago

    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Client Retention and Growth ManagerThis is an exciting opportunity to join a dynamic client retention team at a leading Fintech company specialising in providing vital funding to small businesses. With robust financial support, we seek an additional team member to help drive our ambitious growth initiatives.Key Responsibilities:Assist clients with renewal...

  • Finance Client Retention Specialist

    3 weeks ago

    London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

    Client Retention and Growth ManagerThis is an exciting opportunity to join a dynamic client retention team at a leading Fintech company specialising in providing vital funding to small businesses. With robust financial support, we seek an additional team member to help drive our ambitious growth initiatives.Key Responsibilities:Assist clients with renewal...

  • Finance Client Retention Specialist

    3 weeks ago

    London, Greater London, United Kingdom Inspiring Interns Full time

    Job Title: Finance Client Retentions ExecutiveAre you a customer-focused professional looking to make a meaningful impact in the fintech industry? We're seeking a skilled Finance Client Retentions Executive to join our dynamic team at Inspiring Interns.About the Role:As a key member of our client retention team, you will be responsible for building and...

  • Finance Client Retention Specialist

    3 weeks ago

    London, Greater London, United Kingdom Inspiring Interns Full time

    Job Title: Finance Client Retentions ExecutiveAre you a customer-focused professional looking to make a meaningful impact in the fintech industry? We're seeking a skilled Finance Client Retentions Executive to join our dynamic team at Inspiring Interns.About the Role:As a key member of our client retention team, you will be responsible for building and...

  • Student Retention Specialist

    2 weeks ago

    London, Greater London, United Kingdom GBS Global Applied Knowledge Full time

    Student Retention SpecialistThe Student Retention Specialist will lead the Student Retention team in supporting our faculties. This role is strategic in nature, and the Specialist will develop policies and procedures to ensure student engagement and retention. The key tasks will involve working with other stakeholders at GBS, primarily the academic...