Retention Manager

2 months ago

London, Greater London, United Kingdom Corecruitment Full time

Client Loyalty Specialist – Contract Catering - £80k + Bonus

We are excited to be working with a leading Contract Caterer who are looking for a talented Client Loyalty Specialist to join their growing team. In this pivotal role, the Client Loyalty Specialist will be responsible for nurturing and maintaining strong client relationships, developing tailored retention strategies, and ensuring their clients remain satisfied and engaged. Your focus will be on understanding client needs, resolving issues proactively, and driving long-term partnerships that benefit both the client and our business.

About the Role of Client Loyalty Specialist:

  • Develop and implement strategic retention plans to secure client loyalty and drive business growth
  • Analyse feedback and service performance to identify improvement opportunities and areas for innovation
  • Collaborate with internal teams to ensure seamless service delivery and client satisfaction, aligning with the company's vision and mission
  • Manage contract renewals and negotiations with a focus on client retention and long-term relationships

Key Skills and Experience of a Client Loyalty Specialist:

  • Proven experience in client retention or account management, ideally within the contract catering or foodservice industry, with a strong understanding of client needs and preferences
  • Strong communication, negotiation, and problem-solving skills, with the ability to build and sustain long-term relationships
  • Ability to analyse data and trends to drive strategic decisions and inform business development
  • A customer-focused mindset with a passion for delivering exceptional client experiences and driving business growth

This is an exciting opportunity for a talented Client Loyalty Specialist to join our team and contribute to the success of our client.

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