Housing Options Support Officer

2 weeks ago


Hailsham, East Sussex, United Kingdom Wealden District Council Full time

Job Summary

We are seeking a highly skilled and experienced Housing Options Support Officer to join our team at Wealden District Council. As a key member of our Housing Options team, you will be responsible for providing excellent customer service, administering financial payments, and providing administrative support.

Key Responsibilities

  • Provide exceptional customer service to clients, responding to their needs and providing solutions.
  • Administer financial payments related to the Housing Options service area.
  • Deal with basic housing advice queries and provide administrative support.
  • Triage applications for housing assistance under Part 6 and Part 7 Housing Act 1996.
  • Refer to and book appointments with the appropriate officer.
  • Assist with administrative duties across the Housing Options Service, including processing of invoices and financial reconciliation.
  • Provide temporary accommodation administration support.

Requirements

  • GCSE Grade C/4 or above in English Language and Maths, or have an NVQ Level 2 Administration qualification (or equivalent).
  • Good written and verbal communication skills and an excellent telephone manner.
  • Experience using computer systems and dealing with customers in a front-line social housing environment.
  • Experience of working in a local authority homelessness or allocations team would be an advantage.

What We Offer

  • A friendly, supportive team and a range of opportunities for continuing professional development.
  • Hybrid working with the ability to work from home as well as from our newly refurbished offices.
  • Free parking.


  • Hailsham, East Sussex, United Kingdom Wealden District Council Full time

    Position Overview:Are you skilled in delivering outstanding customer service?About the Role:We are looking for a dedicated individual to become a vital part of our Housing Options team.This role requires candidates with exceptional customer service abilities, and prior experience in a Local Government or Financial setting is beneficial.Key...


  • Hailsham, East Sussex, United Kingdom Wealden District Council Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Wealden District Council. As a key member of our Housing Services team, you will be responsible for providing exceptional customer service to our residents and stakeholders.Key Responsibilities:Receiving and processing enquiries from members of...


  • Hailsham, East Sussex, United Kingdom Wealden District Council Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Wealden District Council. As a key member of our Housing Services team, you will be responsible for providing exceptional customer service to our residents and stakeholders.Key Responsibilities:Receiving and processing enquiries from members of...

  • Benefits Officer

    12 hours ago


    Hailsham, East Sussex, United Kingdom Wealden District Council Full time

    About the RoleWe are seeking an experienced Benefits Officer to join our team at Wealden District Council. As a Benefits Officer, you will play a crucial role in ensuring that our customers receive the financial support they are entitled to and need.Key ResponsibilitiesAssess claims for Housing Benefit and Council Tax Reduction, ensuring accurate...

  • Benefits Officer

    9 hours ago


    Hailsham, East Sussex, United Kingdom Wealden District Council Full time

    About the RoleWe are seeking an experienced Benefits Officer to join our team at Wealden District Council. As a Benefits Officer, you will play a crucial role in ensuring that our customers receive the financial support they are entitled to and need.Key ResponsibilitiesAssess claims for Housing Benefit and Council Tax Reduction, ensuring accurate...


  • Hailsham, East Sussex, United Kingdom Anchor Full time

    Community Housing Manager Location: The Cedars, Hailsham Hours: 30 per week Salary: Up to £26,707 per annum, pro rata Role Overview As a Community Housing Manager, you will engage with diverse individuals daily, ensuring that each day presents unique challenges and opportunities. Your role will involve connecting with the community in various...

  • Taxation Officer

    3 days ago


    Hailsham, East Sussex, United Kingdom Wealden District Council Full time

    We are seeking a skilled Taxation Officer to join our Revenues and Benefits department at Wealden District Council.Key Responsibilities:Provide guidance to residents and ratepayers on managing their accounts and eligible discounts, exemptions, and reliefs.Issue statutory bills and amendment notices to ensure regulatory obligations are met.Review Council Tax...

  • Taxation Officer

    3 days ago


    Hailsham, East Sussex, United Kingdom Wealden District Council Full time

    We are seeking a skilled Taxation Officer to join our Revenues and Benefits department at Wealden District Council.Key Responsibilities:Provide guidance to residents and ratepayers on managing their accounts and eligible discounts, exemptions, and reliefs.Issue statutory bills and amendment notices to ensure regulatory obligations are met.Review Council Tax...


  • Hailsham, East Sussex, United Kingdom Anchor Full time

    Community Housing Manager Location: The Cedars, Hailsham Hours: 30 per week Salary: Up to £26,707 per annum, pro rata Overview of the Position As a Community Housing Manager, you will engage with a diverse range of individuals daily, ensuring that no two days are alike. Your role will involve connecting with our communities in various capacities,...


  • Hailsham, East Sussex, United Kingdom Anchor Hanover Full time

    Overview of the Position As a Community Operations Manager, you will engage with diverse individuals daily, making your role dynamic and multifaceted. Joining our housing team means balancing empathy and analytical skills to oversee property management and foster relationships with residents. The Community Operations Manager plays a crucial role in...


  • Hailsham, East Sussex, United Kingdom Teaching Personnel Full time

    Job DescriptionTeaching Personnel is seeking dedicated and passionate individuals to join our team as Teaching Assistants in primary schools in Hailsham and Eastbourne.We are looking for applicants from a range of backgrounds and experience, including:Sports coachingChildren's holiday activity leadersYouth workersFoster careMental health supportClassroom...


  • Hailsham, East Sussex, United Kingdom Teaching Personnel Full time

    Job DescriptionTeaching Personnel is seeking dedicated and passionate individuals to join our team as Teaching Assistants in primary schools in Hailsham and Eastbourne.We are looking for applicants from a range of backgrounds and experience, including:Sports coachingChildren's holiday activity leadersYouth workersFoster careMental health supportClassroom...


  • Hailsham, East Sussex, United Kingdom Wealden District Council Full time

    Job Summary:We are seeking an experienced and skilled Local Taxation Officer to join our Revenues and Benefits department at Wealden District Council. As a key member of our team, you will play a vital role in delivering our Five Star Customer Service Standards and ensuring the authority meets its regulatory obligations.Key Responsibilities:Issuing statutory...

  • Sales Consultant

    7 days ago


    Hailsham, East Sussex, United Kingdom Vistry Group Full time

    Job DescriptionWe are seeking a highly motivated and experienced Sales Consultant to join our team at Vistry Group. As a Sales Consultant, you will be responsible for driving sales growth and revenue across our portfolio of brands, including Linden Homes, Bovis Homes, and Countryside Homes.Key Responsibilities:Proactively seek out prospective sales...

  • Sales Professional

    1 week ago


    Hailsham, East Sussex, United Kingdom Vistry Group Full time

    About the RoleWe are seeking a highly motivated and experienced Sales Consultant to join our team at Vistry Group. As a Sales Consultant, you will be responsible for driving sales growth and delivering exceptional customer experiences across our portfolio of brands, including Linden Homes, Bovis Homes, and Countryside Homes.Key ResponsibilitiesProactively...


  • Hailsham, East Sussex, United Kingdom Vistry Group Full time

    About the RoleWe are seeking a highly motivated and experienced Sales Consultant to join our team at Vistry Group. As a Sales Consultant, you will be responsible for driving sales growth and delivering exceptional customer experiences across our portfolio of brands, including Linden Homes, Bovis Homes, and Countryside Homes.Key ResponsibilitiesProactively...


  • Hailsham, East Sussex, United Kingdom Retrack Personnel Holdings Limited Full time £60,500

    Position Overview:The successful applicant will collaborate closely with one of the directors at Retrack Personnel Holdings Limited, engaging in a diverse array of responsibilities. These will encompass financial statement preparation, statutory submissions, management reporting, corporate governance, and both corporate and individual taxation, including VAT...


  • Hailsham, East Sussex, United Kingdom Prestige Nursing Full time

    Position OverviewAdvanced Care SpecialistLocation: HailshamCompensation: £15.01 per hour for weekday nights £18.27 per hour for weekend nightsShift Hours: 20:00 - 08:00We provide the option of a flexible zero-hour contract or fixed hours, tailored to fit your personal circumstances - terms and conditions apply.About Prestige Nursing & Care WorthingThe...


  • Hailsham, East Sussex, United Kingdom Cablecraft Motion Controls Ltd Full time

    About Cablecraft Motion Controls LtdCablecraft Motion Controls Ltd is a well-established manufacturer with over 50 years of experience in the industry. We are currently seeking a skilled professional to join our team as a Procurement Specialist.Key ResponsibilitiesProcure inventory and non-stock items, including consumables, and negotiate prices with...


  • Hailsham, East Sussex, United Kingdom Anchor Hanover Full time

    Overview of the Position As a Community Operations Manager, you will engage with diverse individuals daily, ensuring that each day brings new challenges and opportunities. Your role will be essential in fostering connections within our communities, requiring a blend of empathy and analytical skills to effectively manage property-related issues and...