Community Operations Manager

4 weeks ago


Hailsham, East Sussex, United Kingdom Anchor Hanover Full time

Overview of the Position

As a Community Operations Manager, you will engage with diverse individuals daily, making your role dynamic and multifaceted. Joining our housing team means balancing empathy and analytical skills to oversee property management and foster relationships with residents.

The Community Operations Manager plays a crucial role in ensuring the safety, efficiency, and success of our housing locations. You will be expected to confidently lead and manage relationships with essential internal and external partners and stakeholders.

Your responsibilities will include:

  • Guaranteeing the safety of the location, ensuring all health and safety evaluations and risk assessments are conducted per established policies and procedures.
  • Overseeing communal spaces (such as lounges, guest accommodations, and kitchens) and collaborating with residents to enhance their living experience.
  • Partnering with property management teams and contractors to ensure that residents' homes are well-maintained and repairs are executed to the highest standards.
  • Managing the location's financial resources and service charge accounts.
  • Engaging with residents and directing them to appropriate health and social services.
  • Encouraging participation in social events both within the community and the broader area, promoting resident involvement initiatives to ensure their voices are heard.
  • Building resident confidence by addressing their feedback, managing expectations, and fulfilling our commitments.
  • Resolving all complaints within established service levels, ensuring that residents are kept informed throughout the process.

Your Future with Us

A career with Anchor Hanover is dedicated to providing older adults with independence and security within a vibrant community. We manage properties across numerous locations nationwide, offering homes for individuals aged 55 and over.

At the core of every Anchor Hanover community are dedicated individuals ensuring seamless operations. Our goal is to create environments where everyone can thrive in later life. If you share our commitment to this mission, Anchor Hanover is an excellent place to advance your career.

Are You the Right Fit?

Our residents are central to our mission. We believe they should have the autonomy to choose their lifestyle in later life. We seek individuals who align with our values and possess exceptional relationship management and communication skills.

Previous experience in housing or working with vulnerable populations is not essential; what matters most is having the right attitude, resilience, problem-solving abilities, and a willingness to learn.

Why Choose Anchor Hanover?

Anchor Hanover is the largest not-for-profit provider of care and housing for older adults in England. Our mission is to revolutionize housing and care, ensuring everyone has a home where they can thrive in later life.

As a not-for-profit organization, every resource we generate is reinvested into our residents, their living environments, and our workforce. This commitment translates into enhanced care standards, superior customer service, competitive wages, comprehensive training, and improved facilities.

A Supportive Environment

We prioritize your health, happiness, and career development:

  • Discounts on fitness and wellness programs.
  • Access to mental health support.
  • Flexible working arrangements.

Financial Benefits

  • Pension plan with matching contributions.
  • Streamlined pension transfer services.
  • Financial advice, savings options, and free life assurance.
  • Discounts on various services and products.

Career Development

  • Continuous personal and professional development opportunities.
  • Access to online learning resources for leadership.
  • Opportunities for career advancement and promotions.


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