Travel Retail Ambassador

5 hours ago

Longford, Telford and Wrekin, United Kingdom Estée Lauder - Brand Full time
Travel Retail Opportunity at Estée Lauder

 

 

Job Summary

We are seeking a highly motivated and experienced individual to join our team as an Education and Sales Specialist in our Heathrow store. As a key member of our team, you will be responsible for driving sales and developing our advisors through in-store coaching strategies, while working closely with our Sales & Education Executive to identify key areas for focus and development.

 

Key Responsibilities

Sales Performance

 

  • Coach teams in-store to achieve retail sales targets set by the company through the Sales & Education Executive.
  • Coach Estée Lauder advisors where necessary and highlight training opportunities to the Sales & Education Executive.
  • Host on-counter education workshops to drive the sell-through of new launches/limited life collections/product priorities.

Productivity

 

  • Achieve all KPIs as outlined by the brand.
  • Support and coach advisors to ensure that they have the skills required to successfully achieve brand KPIs, such as AUS/IPT and cross-category selling techniques.

Luxury Service Performance

 

  • Lead by example through delivering exceptional luxury service levels at all times.
  • Drive luxury service standards through coaching/feedback.

Events

 

  • Plan and execute in-store events, aligned to the brand strategy, product priorities.
  • Provide coaching and feedback to specialists ensuring the event.
  • Track and report sales performance inline with the event to the Sales and Education Executive/Airport Co-ordinator.

Advisor Support

 

  • Work alongside the counter manager to identify and address training opportunities in their team.
  • Create & maintain an in-store education plan per advisor.
  • Ensure consistency in the luxury experience accreditation programme.

Education Support

 

  • Coach, motivate and evaluate team performance based on productivity.
  • Conduct strategic follow-up of all classroom education to ensure successful roll-out of training initiatives, including ELX & TRU content, to bolster and in-grain product knowledge.
  • Assist, as required, with the facilitation of core education programmes.
  • Identify locally relevant education opportunities to develop talent and capability with our advisors through regular monitoring, feedback and reporting.
  • Conduct training for agency usage, to support with promotions, events during launches and/or high-traffic moments.

Image

 

  • Maintain personal grooming to the standards as set by Tom Ford Beauty.
  • Maintain the brand image at the counter by assisting with cleaning and merchandising counters, tester stands and displays.

 

Qualifications

 

While a qualification in training and coaching techniques within beauty is preferred, we welcome applicants with amateur level experience who can demonstrate a high level of creative and technical expertise within a retail environment.

 

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service, conduct Estée Lauder “Travel Beautiful” services which include skincare consultations and make-up application.

 

Coach Estée Lauder advisors and highlight training needs where appropriate to develop individual skillset.

 

Host on-counter education workshops to drive retail.

 

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.

 

Previous experience with Excel & PowerPoint preferred.

 

Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

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