Travel Retail Education Specialist

4 weeks ago


Longford, Telford and Wrekin, United Kingdom Estée Lauder - Brand Full time
Travel Retail - Estée Lauder - Education Specialist

POSITION OVERVIEW:

The Education Specialist will collaborate closely with the Sales & Education Executive and the Regional Education Manager to maintain service consistency and enhance productivity and sales.

This role is pivotal in boosting sales and nurturing our team through in-store coaching methodologies, while working alongside the Sales & Education Executive to pinpoint critical areas for improvement and development. The Education Specialist will exemplify the Estée Lauder brand vision and strategy.

KEY RESPONSIBILITIES:

1. Sales Performance

• Coach retail teams to meet sales targets established by the company.

• Provide guidance to Estée Lauder Advisors and identify training needs.

• Conduct on-counter educational workshops to promote new launches and product priorities.

2. Productivity

• Meet all Key Performance Indicators (KPIs) as set by the brand.

• Support and coach Advisors to ensure they possess the necessary skills to achieve brand KPIs.

3. Luxury Service Standards

• Lead by example by delivering exceptional luxury service at all times.

• Drive luxury service standards through coaching and constructive feedback.

4. Event Management

• Plan and execute in-store events aligned with brand strategy and product priorities.

• Provide coaching and feedback to team members to ensure successful events.

• Monitor and report sales performance related to events.

5. Advisor Development

• Collaborate with the Counter Manager to identify training opportunities within the team.

• Develop and maintain an in-store education plan for each Advisor.

• Ensure adherence to luxury experience accreditation standards.

6. Educational Support

• Coach, motivate, and assess team performance based on productivity metrics.

• Conduct follow-ups on all educational initiatives to ensure effective training rollout.

• Identify local education opportunities to enhance Advisor capabilities through regular feedback and reporting.

7. Brand Representation

• Uphold personal grooming standards as defined by Estée Lauder.

• Maintain the brand image at the counter through effective merchandising and cleanliness.

QUALIFICATIONS:

• A background in training and coaching within the beauty sector is preferred, but candidates with relevant experience are encouraged to apply.

• Ability to deliver personalized customer service and conduct Estée Lauder services.

• Experience in coaching and identifying training needs for Advisors.

• Flexibility to work retail hours, including weekends and special events.

• Proficiency in Excel and PowerPoint is advantageous.

• Proof of eligibility to work in the country is required for interview consideration.



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