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Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated and driven Customer Service Representative to join our team at Berry Recruitment in Cornwall. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service to our clients, working closely with our logistics and supply chain partners to resolve enquiries, concerns, and complaints in a professional and friendly manner.
Key Responsibilities
- Be the first point of contact for our clients, responding to their queries and concerns in a timely and accurate manner.
- Assist clients in resolving issues, providing solutions and alternatives to meet their needs.
- Demonstrate excellent communication and problem-solving skills, working collaboratively with our team to resolve complex issues.
- Perform data entry tasks accurately to update client information and service requests.
- Work closely with our logistics and supply chain partners to ensure seamless delivery of services.
Requirements
- Proven experience working in a customer service environment, with a strong track record of providing exceptional customer service.
- Excellent communication and problem-solving skills, with the ability to build rapport with clients and understand their needs.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong attention to detail, with the ability to accurately update client information and service requests.
- Knowledge of logistics and supply chain principles, with the ability to work closely with our partners to resolve issues.
What We Offer
- A competitive salary of £23,000-£25,000 per annum.
- A comprehensive benefits package, including company pension and free on-site parking.
- The opportunity to work with a dynamic and growing company, with a strong commitment to customer service and excellence.
