Medical Secretary and IT Support Specialist
4 weeks ago
We are seeking a highly organized and self-motivated Medical Secretary with IT support skills to join our friendly practice team at The Whickham Practice.
Main Duties- Provide efficient and comprehensive secretarial support to the practice, including typing of letters, reports, patient referrals, and notifications.
- Manage and respond to patient tasks, prioritizing where necessary.
- Answer phone enquiries in a prompt, efficient, and helpful manner.
- Refer patients via the e-referral system and oversee progress of those referrals.
- Liaise with external agencies regarding appointments, correspondence, and test results.
- Check and respond to secretarial emails, sending correspondence via mail and email according to protocol.
- Assist in the upkeep of the practice website and social media accounts.
- Provide basic IT support, escalating issues to the IT support team as needed.
The Whickham Practice is a GP Practice providing primary care services to a patient population of 16,000 patients. We are a friendly, well-organized, thriving, training Practice, dedicated to providing the highest standard of care to our patients.
Job ResponsibilitiesThe successful candidate will provide administrative support to ensure the smooth running of the practice. The position is for 37 hours per week, Monday to Friday.
Previous experience of working within a primary or secondary care setting is desirable, but we encourage applications from candidates with transferable skills and a willingness to undertake suitable training to upskill if required.
The post is subject to a DBS check.
You must be organized, self-motivated, and forward-thinking, with excellent communication skills. You will also be required to deal with queries and GP requests.
Basic IT support knowledge and social media/webiste management skills would be beneficial, but training will be given.
Person Specification- GCSE grade A-C in English and Maths.
- Experience of working in a secretarial role.
- Desirable: Experience of working in a GP Practice, as a medical secretary, or providing basic IT support.
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