Medical Secretary and IT Support Specialist

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Whickham Practice Full time

Job Summary

We are seeking a highly organized and self-motivated medical secretary with IT support skills to join our team at The Whickham Practice. The ideal candidate will have experience of using EMIS System, good knowledge of medical terminology, and have worked as a medical secretary within general practice. They will also have experience of IT support.

Main Duties of the Job

The secretarial team are responsible for providing efficient and comprehensive secretarial support to the practice, including typing of letters, reports, patient referrals, and notifications. The successful candidate will be the first point of contact within the practice for IT queries.

  • Ensure the smooth running of the secretarial service and prioritize workload as appropriate.
  • Answer phone enquiries in a prompt, efficient, and helpful manner.
  • Actively manage and respond to patient tasks, prioritizing where necessary.
  • Type referrals, clinical letters, and reports as required by the clinical team.
  • Refer patients via the e-referral system and oversee progress of those referrals, especially 2-week wait referrals.
  • Liaise with external agencies regarding appointments, correspondence, and test results.
  • Check and respond to secretarial emails. Send correspondence via mail and email according to protocol.
  • Check the eReferrals worklists daily, ensuring rejections and triage outcomes are processed.
  • Assist in the upkeep of the practice website and social media accounts, including information on patient call-in screens.
  • Be the first contact for IT support within the practice, escalating to our IT support team as needed.
  • Be the main contact for non-medical supplies ordering within the practice, in line with practice protocols.

About Us

The Whickham Practice is a GP Practice providing primary care services to a patient population of 16,000 patients. We are a friendly, well-organized, thriving, and training practice. The GP partners are dedicated to providing the highest standard of care to their patients and are supported by an excellent team of salaried GPs, ANPs, nurses, HCAs, receptionists, and administration assistants.

Job Responsibilities

The successful candidate will provide administrative support to ensure the smooth running of the practice. The position is for 37 hours per week, Monday to Friday.

Previous experience of working within a primary or secondary care setting is desirable, but we encourage applications from candidates who have transferable skills and a willingness to undertake suitable training to upskill if required. The post is subject to a DBS check.

You must be organized, self-motivated, and forward-thinking, with excellent communication skills. It is essential that the candidate is confident, empathetic towards patients contacting the practice, and can remain calm under pressure while multitasking. You will also be required to deal with queries and GP requests. The candidate must be enthusiastic and computer literate. Knowledge of medical terminology would be an advantage.

Basic IT support knowledge and social media/web site management skills would be beneficial, but training will be given.

Person Specification

Qualifications

Essential

  • GCSE grade A-C in English and Maths

Experience

Essential

  • Experience of working in a secretarial role

Desirable

  • Experience of working in a GP Practice
  • Experience of working as a medical secretary
  • Experience of providing basic IT support

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