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Guest Services Coordinator

3 months ago

Maidenhead, United Kingdom Cliveden House Full time

Cliveden House

Cliveden is a remarkable establishment, recognized as one of the premier luxury 5 Red Star hotels globally, nestled in the picturesque Berkshire countryside, enveloped by 376 acres of breathtaking gardens and parkland with stunning views over the River Thames.

What distinguishes us is our appreciation for our team. While we are committed to luxury, we maintain a relaxed atmosphere free from excessive formalities. We encourage our staff to express their individuality, as it is their distinct personalities that create unforgettable experiences for our guests. Together, we have fostered a culture where our dedication aligns with our enjoyment of our work, delivering exceptional hospitality.

Receptionist Role

We are currently in search of a Receptionist to serve as the welcoming face and initial point of contact for our distinguished guests at Cliveden House. This essential position presents an exciting opportunity to facilitate the seamless operation of our reception area and guarantee an outstanding guest experience. We seek an individual with superb communication abilities, a warm and professional presence, and a dedication to maintaining the highest standards of hospitality.

Ideal Candidate Profile:

  • Experience as a hotel receptionist or in a comparable front desk position, ideally within a luxury hospitality environment.
  • Ability to greet guests with genuine warmth and professionalism, crafting a positive and lasting first impression.
  • Hands-on approach to managing guest inquiries, arrivals, and departures.
  • Exceptional organizational skills, capable of multitasking effectively to manage various reception tasks.
  • Commitment to delivering outstanding service, promptly addressing guest needs with courtesy and efficiency.
  • Interest in continuously improving reception processes to enhance the overall guest experience.
  • Proactive and quick-thinking, contributing to the efficiency and hospitality of Cliveden House from the moment guests arrive.

Benefits:

  • Monthly service charge.
  • 29 days of annual leave, inclusive of bank holidays.
  • Regular team gatherings and appreciation events.
  • Complimentary meals for team members.
  • Exclusive team rates and friends & family discounts at our Iconic Luxury Hotels.
  • Special rates with Relais & Chateaux properties worldwide.
  • Discounts on spa treatments and products.
  • Discounts on all food & beverage offerings, including the Cookery School at Chewton Glen.
  • Special gifts based on length of service.
  • Team referral program.
  • Health cash plan.
  • Participation in the cycle-to-work scheme.
  • Access to our employee assistance program.
  • And much more.

If you thrive in the dynamic environment of hospitality and are eager to collaborate with an exceptional team, we look forward to hearing from you.

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