Service Delivery Manager

4 days ago

City of Westminster, Greater London, United Kingdom Veolia Full time

Job Summary

We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Veolia. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our customers.

Key Responsibilities

  • Organize and manage resources to ensure efficient and effective service delivery.
  • Develop and implement training programs to ensure that all team members have the necessary skills and knowledge to perform their roles.
  • Monitor and analyze operational performance to identify areas for improvement and implement changes as needed.
  • Lead and manage a team of operations staff to ensure that they are working effectively and efficiently.
  • Develop and maintain relationships with customers and stakeholders to ensure that their needs are met and that they are satisfied with our services.
  • Ensure compliance with all relevant laws, regulations, and company policies.

Requirements

  • Experience in operations management and team leadership.
  • Strong analytical and problem-solving skills to identify and resolve operational issues.
  • Excellent communication and interpersonal skills to build and maintain relationships with customers and stakeholders.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • IOSH Managing Safely certification or equivalent.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive work environment with a team of experienced professionals.

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