Customer Service Team Leader

1 day ago

Brighton, Brighton and Hove, United Kingdom Guidant Global Full time
Customer Service Team Leader

Guidant Global is seeking an experienced Customer Service Team Leader to join our team at Brighton & Hove City Council. As a key member of our Customer Services Team, you will be responsible for leading and inspiring a team of customer service professionals to deliver exceptional service to our customers.

Key Responsibilities:
  • Lead and develop the customer service team, fostering a positive and united team spirit.
  • Coach and mentor team members to achieve their full potential and meet individual performance goals.
  • Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and set goals.
  • Develop and implement strategies to improve customer satisfaction and service delivery.
  • Collaborate with other teams to ensure seamless service delivery and resolve customer complaints.

Requirements:

  • Proven experience in leading customer service teams and driving service excellence.
  • Strong coaching and mentoring skills, with the ability to develop and grow team members.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

About Guidant Global:

Guidant Global is a leading provider of customer service solutions, working with clients across various industries to deliver exceptional customer experiences. We are committed to fostering a positive and inclusive work environment, where our employees can grow and thrive.

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