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Customer Service Team Leader Position
2 months ago
Guidant Global is seeking an experienced Customer Service Team Leader to join the Customer Services Team at Brighton & Hove City Council. As a key member of the team, you will be responsible for leading and inspiring team members to deliver outstanding service, supporting all council services, external stakeholders, and customers that rely on Customer Service Centres, Switchboard, and Reception Units.
Key Responsibilities:- Lead, develop, and manage the customer service teams, fostering a strong, positive, and united team spirit, especially during periods of difficulty.
- Coach and mentor each team member in line with their Personal Development Plan (PDP).
- Conduct team's scheduled 121 meetings.
- Prepare staff and services for times of change, particularly contentious issues, and support and lead the team through change.
- Motivate the team to ensure all are engaged to perform in the most effective way.
- Good problem-solving and analytical skills.
- Experience of line managing staff, prioritizing workloads, and practicing time management.
- Excellent customer service skills, with the ability to handle difficult members of the public in a customer service environment.
- Brilliant people skills, with the ability to communicate effectively with senior managers, the public, stakeholders, and other staff.
- Experience of working in a local authority environment providing customer services (desirable).
This is a fully on-site based role with no at-home working, requiring you to split your time between the two Customer Service Centres to meet business needs. If you have the skills and experience required, please apply now.