Customer Service Team Lead

1 month ago

Brighton, Brighton and Hove, United Kingdom Guidant Global Full time
Customer Service Team Leader Opportunity

We are seeking an experienced Customer Service Team Leader to join our team at Guidant Global. The successful candidate will be responsible for leading a team of customer service professionals and working closely with the Security & Customer Service Manager to deliver exceptional customer experiences.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve high levels of customer satisfaction and service delivery
  • Develop and implement effective customer service strategies to drive business growth and improve customer engagement
  • Collaborate with the Security & Customer Service Manager to ensure seamless service delivery and customer experience
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed

Requirements:

  • Proven experience in customer service leadership or management
  • Strong communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Experience working in a fast-paced environment with multiple priorities

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

About Guidant Global:

Guidant Global is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

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