Customer Service Team Lead
2 months ago
We are seeking an experienced Customer Service Team Leader to join our team at Guidant Global. The successful candidate will be responsible for leading a team of customer service professionals and working closely with the Security & Customer Service Manager to deliver exceptional customer experiences.
Key Responsibilities:
- Lead a team of customer service representatives to achieve high levels of customer satisfaction and service delivery
- Develop and implement effective customer service strategies to drive business growth and improve customer engagement
- Collaborate with the Security & Customer Service Manager to ensure seamless service delivery and customer experience
- Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed
Requirements:
- Proven experience in customer service leadership or management
- Strong communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Experience working in a fast-paced environment with multiple priorities
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
About Guidant Global:
Guidant Global is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
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