Customer Service Team Lead

2 weeks ago

Brighton, Brighton and Hove, United Kingdom Tate Full time
Job Title: Customer Service Team Lead

We are seeking an experienced Customer Service Team Lead to join our team at Tate. As a key member of our customer service team, you will be responsible for leading and developing a team of customer service representatives, ensuring that they have the skills and knowledge needed to provide excellent customer service.

Key Responsibilities:
  1. Lead and develop a team of customer service representatives, providing coaching and guidance to ensure they meet performance standards.
  2. Conduct regular one-to-one meetings with team members to discuss performance, provide feedback, and set goals.
  3. Identify training needs and develop training plans to ensure team members have the skills needed to provide excellent customer service.
  4. Assist the Customer Service Manager in implementing projects and initiatives to improve customer service and satisfaction.
  5. Respond to customer complaints and concerns in a professional and timely manner.
  6. Monitor and report on customer service metrics, including satisfaction and complaint rates.

Tate is committed to providing a positive and inclusive work environment. We value diversity and are an equal opportunities employer. If you are a motivated and experienced customer service professional looking for a new challenge, please apply for this exciting opportunity.

Please note that this job description is a summary of the main responsibilities of the job. The successful candidate will be required to carry out other duties as required by the company.

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