Customer Service Team Lead
3 weeks ago
We are seeking an experienced Customer Service Team Lead to join our team at Tate. As a key member of our customer service team, you will be responsible for leading and developing a team of customer service representatives, ensuring that they have the skills and knowledge needed to provide excellent customer service.
Key Responsibilities:- Lead and develop a team of customer service representatives, providing coaching and guidance to ensure they meet performance standards.
- Conduct regular one-to-one meetings with team members to discuss performance, provide feedback, and set goals.
- Identify training needs and develop training plans to ensure team members have the skills needed to provide excellent customer service.
- Assist the Customer Service Manager in implementing projects and initiatives to improve customer service and satisfaction.
- Respond to customer complaints and concerns in a professional and timely manner.
- Monitor and report on customer service metrics, including satisfaction and complaint rates.
Tate is committed to providing a positive and inclusive work environment. We value diversity and welcome applications from candidates from all backgrounds.
Please note that this job description is subject to change and may not be comprehensive. If you have any questions or concerns, please do not hesitate to contact us.
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Customer Service Team Lead
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Tate Full timeJob Title: Customer Service Team LeadWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Tate. As a key member of our customer service team, you will be responsible for leading and developing a team of customer service representatives, ensuring that they have the skills and knowledge needed to provide exceptional...
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Customer Service Team Lead
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Tate Full timeJob Title: Customer Service Team LeadWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Tate. As a key member of our customer service team, you will be responsible for leading and developing a team of customer service representatives, ensuring that they have the skills and knowledge needed to provide exceptional...
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Customer Service Team Lead
3 weeks ago
Brighton, Brighton and Hove, United Kingdom Tate Full timeJob Title: Customer Service Team LeadWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Tate. As a key member of our customer service team, you will be responsible for leading and developing a team of customer service representatives, ensuring that they have the skills and knowledge needed to provide exceptional...
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Customer Service Team Lead
3 weeks ago
Brighton, Brighton and Hove, United Kingdom Tate Full timeJob Title: Customer Service Team LeadWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Tate. As a key member of our customer service team, you will be responsible for leading and developing a team of customer service representatives, ensuring that they have the skills and knowledge needed to provide exceptional...
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Customer Service Team Lead
2 weeks ago
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