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Customer Service Team Leader

2 months ago

Brighton, Brighton and Hove, United Kingdom EFBQ Full time
Customer Service Team Leader Opportunity

We are seeking an experienced Customer Service Team Leader to join our team at EFBQ. As a key member of our Customer Services Team, you will be responsible for leading and inspiring a team of customer service professionals to deliver exceptional service to our customers.

Key Responsibilities:
  • Lead and develop a team of customer service representatives to achieve exceptional service standards.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other teams to ensure seamless service delivery and resolve customer complaints.
  • Conduct regular team meetings and one-on-one coaching sessions to ensure team members are equipped to handle customer inquiries and issues.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed.
Requirements:
  • Proven experience in a customer service leadership role, with a strong track record of delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and customers.
  • Ability to analyze complex customer issues and develop effective solutions.
  • Strong problem-solving and decision-making skills, with the ability to work under pressure.
  • Experience with customer relationship management (CRM) software and other relevant tools.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our customers.