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Customer Service Team Leader
2 months ago
We are seeking an experienced Customer Service Team Leader to join our team at EFBQ. As a key member of our Customer Services Team, you will be responsible for leading and inspiring a team of customer service professionals to deliver exceptional service to our customers.
Key Responsibilities:- Lead and develop a team of customer service representatives to achieve high levels of customer satisfaction and service delivery.
- Develop and implement effective service delivery strategies to meet the needs of our customers.
- Collaborate with other teams to ensure seamless service delivery and customer experience.
- Conduct regular performance reviews and provide coaching and development opportunities to team members.
- Manage and prioritize workloads to ensure efficient service delivery.
- Proven experience in a customer service leadership role.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team to achieve high levels of customer satisfaction.
- Strong problem-solving and analytical skills.
- Experience working in a fast-paced environment with multiple priorities.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced customer service professional looking for a new challenge, please apply for this exciting opportunity.
