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Customer Service Specialist

2 months ago

Harlow, Essex, United Kingdom TRS Consulting Full time
Job Title: Customer Service Engineer

TRS Consulting is seeking a highly skilled and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for the service, repair, and maintenance of our range of highly advanced MRI imaging systems.

About the Role

This is an exciting opportunity for a technically motivated individual to work with a leader in healthcare. Our company is committed to delivering outstanding product innovation, excellent customer care, and the recruitment and development of good people.

Key Responsibilities
  • Provide exceptional customer service and support to our clients, ensuring their MRI imaging systems are functioning optimally.
  • Perform routine maintenance, repairs, and troubleshooting on our MRI imaging systems, ensuring minimal downtime and maximum efficiency.
  • Collaborate with our technical support team to resolve complex technical issues and provide expert advice to our clients.
  • Stay up-to-date with the latest product training and technical developments to ensure our clients receive the best possible service.
Requirements
  • A competent background as a field service engineer or technical support engineer with extensive experience working on high-value capital equipment and a qualification in electronics.
  • Experience of working on diagnostic systems, medical devices, laboratory systems, scientific equipment, pharmaceutical, semiconductor, pre-press, printing, or high-value electronic/electro-mechanical capital equipment.
  • Full product training will be provided, so whatever your background in field service and customer support, your application will be considered.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and professional growth.
  • A dynamic and supportive work environment.